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PROFESSIONAL EXPERIENCE

 

STANFORD MEDICINE CHILDRENS HEALTH   |   PALO ALTO, CA   |   2023 - Present

Stanford Medicine Children’s Health is the largest health care system in the San Francisco Bay Area exclusively dedicated to pediatrics and obstetric care. With Lucile Packard Children’s Hospital at the center there are more than 65 locations in the Bay Area.

 

Director of Financial Decision Support Services

  • Evaluate and redefine vision and direction of the Financial Decision Support team.

  • Identifies and restructure workflows to improve timeliness and quality of deliverables. 

  • Work directly with VP of Finance on process improvement across the Finance Department.

  • Implement performance improvement program to identify knowledge gaps among employees.

  • Mentor Financial Decision Support Supervisor on management practices and task delegation.

  • Oversee Long Range Plan Alignment project to bring Stratajazz Strategic Planning module online.

  • Partner with IT to manage Workday implementation into EPSI and Stratajazz systems.

  • Work with Service Line team to implement more consistent and user-friendly reporting outputs.

  • Contribute input and expertise around technology needs to improve department efficiency.

  • Work with the VP of Finance to address any needs to ensure future success of the Financial Planning and Decision Support department.

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ARDENT HEALTH SERVICES   |   Nashville, TN   |   2014 - 2023

Ardent Health Services operates 30 Hospitals and 200  sites of care in Texas, Oklahoma, New Mexico, New Jersey, and Idaho. With 4,000 beds and 23,000 employees Ardent locations see 3.2 million encounters each year with around $5 billion in revenue.

 

AVP of Decision Support for Financial & Operational Analytics

  • Work directly with Ardent Corporate Leadership and Divisional Executives to produce meaningful reports that aid in the decision-making process that directly affects the company’s bottom line.

  • Lead the corporate reporting and analytics team, made up of 10 analysts, with a wide range of expertise in the areas of finance, operations, and healthcare.

  • Oversee the creation and maintenance of hundreds of financial and operational reports along with hundreds of stats and  KPI’s to ensure accuracy and consistency across the company.

  • Provide business minded oversight and direction to the IT developers for any changes or improvements to the Enterprise Data Warehouse.

  • Coordinate projects and provide guidance to the reporting and analytics team to ensure clarity and prioritization is being given to the most impactful projects. 

  • Responsible for ensuring key monthly reports, Net Revenue Model, Cost Model, Critical Indicators, Board Reports, Operating Reports, Key Performance Indicators and Stats, are delivered accurately and in a timely manner to company leaders.

 

Director of Decision Support for Financial & Operational Analytics

  • Oversee a team of 3 analysts providing guidance and assistance on their reporting projects.

  • Mentor and develop the analysts with the goal of promoting them to Senior level analysts.

  • Work with non-direct reports as a team lead to provide guidance on their projects as needed.

  • Continue to perform Manager level duties.

 

Manager of Decision Support for Financial & Operational Analytics

  • Perform financial and data analysis for corporate level executives across a 20+ hospital system with 3,200 patient beds, 18,000 employees, and 475 employed physicians.

  • Interpret trends or patterns in complex data sets and present key findings, conclusions, and recommendations.

  • Manage multiple projects and procedures in various subject matters, such as revenue cycle management, cost models, human resources, net revenue models and statistical metrics.

  • Provide assessments, in-depth analysis, and modelling within relational and multidimensional databases.

  • Create dashboards and reports to aid executives in strategic business decisions.

  • Establish effective working relationships with all levels of staff and management.

  • Collaborate with other business functions to define, develop, and implement analytical solutions.

  • Continue to perform Senior Analyst level duties.

 

Senior Analyst Decision Support/Data Warehouse

  • Perform financial and data analysis to meet upper managements needs.

  • Support business intelligence strategy by integrating new developments into reporting solutions.

  • Design and publish reports and analysis that answer core business questions.

  • Present key findings, conclusions, and recommendations.

  • Create and maintain database elements and reporting functions.

 

NCI ADVANCEMED   |   Nashville, TN   |   2010 - 2013

NCI AdvanceMed is a Centers for Medicare and Medicaid Services (CMS) contractor with approximately 500 employees tasked to help U.S Federal agencies reduce fraud, waste and abuse in government health programs

 

Senior Quality Control Specialist

  • Perform quality assurance reviews of Medicare/Medicaid claims data and data mining algorithms.

  • Coordinate corrective actions with data managers and subcontractors to ensure data integrity.

  • Develop new algorithms to support data, benefit integrity, medical review, and project analysts.

  • Organize and provide training on data analysis systems, algorithms, and data interpretation.

  • Provide end user support for data research programs, algorithms, structure, and Excel.

 

Project Consultant: Triage Team

  • Evaluate current procedures to identify cause of backlog and quality issue in outgoing workload.

  • Collaborate with the project manager to establish new procedures to correct current issues.

  • Provide training on proper evaluation and documentation practices for incoming workload.

  • Conduct reviews of incoming workload and complete referrals internally and to law enforcement.

 

Project Consultant: Innovations Project

  • Assess training procedures and internal electronic file organization for innovative improvements.

  • Collaborate with a 5 member Project Team to develop new mentor-based training structure.

  • Evaluate Microsoft SharePoint integration as a solution to file organization and interactive training.

  • Present findings to management of an estimated $300,000 savings relative to worker’s increased productivity.

 

Program Integrity Analyst

  • Perform evaluations of over 400 complaints and potential fraud investigations in less than one year.

  • Approximately 25% resulted in recoupment of Medicare overpayments.

  • Utilize data analysis techniques to detect aberrancies and vulnerabilities in Medicare claims data.

  • Compile documentation to adhere to internal, governmental and IS0:9001 requirements.

  • Initiate administrative actions and recoupment of overpayments for non-compliant participants.

  • Provide individual mentoring for investigative procedures and fraud detection resources.

  

SAINT THOMAS HEALTH SERVICES   |   Nashville, TN   |   2010

Saint Thomas Health Services is the business and operations sector for the Saint Thomas Health System which is made up of five area hospitals.

 

Medical Records Indexing Clerk

  • Classified and sorted patient records for archiving and retrieval within NextGen EMR system.

  • Followed organizational and individual physician specific indexing requirements.

  • Trained new employees on medical record identification and classification.

  • Updated medical records example guide for training purposes.

 

ZEITLIN AND COMPANY, REALTORS   |   Nashville, TN   |   2004 - 2010

Zeitlin & Company, Realtors is a boutique residential real estate company with over 100 agents, specializing in the Nashville, Tennessee and surrounding areas.

 

Assistant to COO, Website Manager, Real Estate Broker

  • Provided consultation to COO on technology, marketing and company processes and procedures.

  • In the COO’s absence, provided guidance to company agents and COO’s personal clients.

  • Coordinated the implementation of new company website project and facilitated training program.

  • Monitored website content and managed ongoing updates and addition of new features.

  • Coordinated hundreds of real estate transactions meeting appropriate deadlines while meeting client’s best interest

  • and maintaining ethical and legal standards of practice.

  • Analyzed market conditions to develop appropriate marketing and sales plan, per client needs.

  • Developed new business leads and maintained and nurtured past client relationships.

 

MIDSTATE CARDIOLOGY   |   Nashville, TN   |   2003

Medical Records Clerk

  • Retrieved patient medical records for physicians, technicians and other medical personal.

  • Identified and organized medical documentation within patient’s files.

 

AMERICAN LUNG ASSOCIATION   |   Nashville, TN   |   2003

Administrative Assistant 

  • coordinate orders and distribution of golf tour book fundraising program.

  • handle initial caller inquiries and direct to appropriate person according to their needs.

 

CENTRAL PARKING SYSTEMS   |  London, England   |   2002

Assistant and Research  

  • Conducted cost feasibility project at Heathrow Airport property for upper management proposal.

  • Identified and reviewed safety issues for London Underground contract.

  • Organized policy and procedure material for Connex Railway contract.

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